At DriveNest, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us within 30 days of delivery.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Include all original accessories and materials
- Not show signs of use, damage, or modification
Please contact us before sending any item back. Do not return an item without receiving return instructions from us first.
How to Request a Return
To request a return, please contact us within 30 days of delivery and provide:
- Your order number
- The reason for the return
- Photos of the product, if applicable
Once we review your request, we will provide further return instructions if the return is approved.
Return Shipping
For returns due to a change of mind or other reasons not caused by a product defect or shipping error, return shipping costs are the responsibility of the customer.
The original shipping cost, if any, may not be refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing the issue, we may offer a replacement or refund at our discretion. For approved defective, damaged, or incorrect-item claims, DriveNest will provide appropriate instructions for resolving the issue.
Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Important Information
Returns must be requested within 30 days of delivery.
Items returned without prior approval, used items, or items that do not meet our return requirements may not be eligible for a refund.
Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.
Contact Us
If you have any questions about returns or refunds, please contact us through our Contact Us page.