Privacy policy

Last Updated: September 6, 2026

DriveNest operates this online store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a curated shopping experience (collectively, the “Services”).

DriveNest is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or otherwise conduct a transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of your personal information, this Privacy Policy will prevail to the extent of that conflict.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or another individual, or that can reasonably be associated with you or another individual.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be associated with you.

Depending on how you use the Services, your location, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including information or inferences derived from such information:

Contact Information, including your name, billing address, shipping address, telephone number, and email address.
Financial Information, including payment card information, financial account information, transaction details, payment method, payment confirmations, and other payment-related information. Payment information may be processed directly by our payment service providers.
Account Information, including your username, password, account preferences, and general account settings.
Transaction Information, including products you browse, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Communications Information, including information you provide when you contact us, such as information included in customer service inquiries.
Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information, including information about how and when you access, browse, or otherwise use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, make a purchase, contact us, or otherwise provide us with personal information.
Automatically through the Services, including information collected from your device when you use our Services or visit our website, as well as information collected through cookies and similar technologies.
From our service providers, including when we engage third parties to provide specific services or technologies and they collect or process personal information on our behalf.
From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide and operate the Services, including to:

fulfill our contractual obligations to you;
process payments;
process and fulfill orders;
arrange shipping and delivery;
remember your preferences and products you may be interested in;
send account- and order-related communications;
process purchases, returns, exchanges, cancellations, and other transactions;
create, maintain, and manage your account;
provide customer support;
facilitate product reviews where available; and
provide a more personalized shopping experience, such as recommending products based on your purchases, browsing activity, or other interactions with the Services.

We may also use personal information to better understand how customers use our Services and to improve our products, website, and overall customer experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your personal information for marketing and promotional purposes.

This may include sending marketing, advertising, or promotional communications by email, text message, or other permitted communication methods.

We may also use information about your previous purchases, products added to your cart, browsing activity, or other interactions with the Services to display relevant advertisements on our Services or on other websites and platforms.

You may opt out of promotional communications at any time by using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We use personal information to:

authenticate and secure accounts;
help provide a secure payment and shopping experience;
detect, investigate, and respond to suspected fraud or other unlawful, harmful, or malicious activities;
protect the security and integrity of our Services; and
comply with applicable security requirements.

If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account access information with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to inquiries and requests, communicate with you about your orders or account, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information when necessary to comply with applicable laws and regulations or to respond to valid legal processes or requests from law enforcement or government authorities.

This may include investigating or participating in civil discovery, potential or actual litigation, other legal proceedings, or investigating conduct that may violate our Terms of Service or other policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes consistent with this Privacy Policy.

These circumstances may include:

Service Providers: We may disclose personal information to Shopify, suppliers, contractors, and other third-party service providers that provide services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, shipping, and delivery services.
Business and Marketing Partners: We may share information with business and marketing partners to help provide marketing services and deliver advertisements. For example, Shopify and third-party service providers may use information about your online activities across different merchants and websites to support personalized advertising, where permitted by applicable law.
At Your Direction or With Your Consent: We may disclose information when you direct us to do so, request that we do so, or otherwise consent to the disclosure, such as when necessary to arrange product delivery or when you use social media widgets, integrations, or similar features.
Affiliated Companies: We may share information within our affiliates or corporate group where applicable.
Business Transactions and Legal Requirements: We may disclose personal information in connection with a merger, acquisition, sale of assets, bankruptcy, or other business transaction, or when necessary to comply with legal obligations, including subpoenas, warrants, court orders, or similar legal requests.
Protection of Rights: We may disclose information when reasonably necessary to enforce our Terms or other policies, protect or defend our Services, our rights, our customers, or other individuals, or prevent fraud or other harmful activities.

Our Relationship With Shopify

The Services are hosted and powered by Shopify. Shopify may collect and process personal information relating to your access to and use of the Services in order to provide, maintain, and improve its platform and related services.

Information you submit through the Services may be transmitted to and processed by Shopify and third-party service providers, including providers located outside your country or region, where necessary to provide and improve the Services.

We may also use certain Shopify features and enhancements that integrate information obtained from your interactions with our store, other merchants, and Shopify.

To provide these features, Shopify may process personal information relating to your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for processing certain personal information and responding to requests concerning rights applicable to information processed by Shopify.

For more information about how Shopify handles personal information and the privacy rights that may be available to you, please review the Shopify Consumer Privacy Policy.

Depending on your location, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you access a website or platform that is not operated, affiliated with, or controlled by DriveNest, you should review that third party's privacy policy, security policy, and terms of service.

We are not responsible for the privacy, security, content, accuracy, completeness, or reliability of third-party websites or platforms.

Information that you voluntarily provide on public or semi-public platforms, including information shared through third-party social networking platforms, may be visible to other users of those platforms and may be used by the applicable third party in accordance with its own policies.

The inclusion of a third-party link on our Services does not constitute an endorsement of the third party, its website, its products, or its services unless expressly stated otherwise.

Children's Privacy

The Services are not intended for children.

We do not knowingly collect personal information from children under the age applicable in their jurisdiction.

If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the contact information provided below so that we can review the request and, where appropriate, take reasonable steps to delete the information.

To the best of our knowledge, as of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

Information Security and Retention

Please be aware that no security measures are completely secure or impenetrable, and we cannot guarantee the absolute security of your personal information.

Information you send to us may also not be completely secure while being transmitted over the internet.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, process transactions, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The length of time we retain information may vary depending on the type of information and the circumstances in which it was collected.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. We may also decline a request where permitted or required by applicable law.

Right to Access

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information that we maintain about you.

Right to Data Portability

In certain circumstances and subject to applicable exceptions, you may have the right to receive a copy of your personal information in a portable format and request that it be transferred to another organization.

Marketing and Communication Preferences

If we send you promotional emails, you may unsubscribe at any time by using the unsubscribe link included in the applicable communication.

Even if you opt out of promotional communications, we may continue to send you non-promotional communications that are necessary to provide the Services, such as order confirmations, shipping updates, account notifications, or customer service communications.

Exercising Your Privacy Rights

You may contact us using the contact information provided below to exercise any privacy rights available to you.

For more information about how Shopify processes personal information and the rights that may be available to you regarding information processed by Shopify, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorized access.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. Before processing a request submitted by an authorized agent, we may require appropriate evidence that the agent has been authorized to act on your behalf and may also require you to verify your identity directly with us.

We will respond to valid requests within the time period required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the contact information provided below.

Depending on where you live, you may have the right to appeal our response or submit a complaint to the applicable privacy or data protection regulator.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside your province, territory, or country of residence.

When personal information is transferred internationally, it may be subject to the laws of the jurisdiction in which it is processed.

Where required by applicable law, we will use appropriate safeguards and recognized data-transfer mechanisms when transferring personal information internationally.

For example, where applicable, this may include standard contractual clauses or other legally recognized mechanisms for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons.

When we make changes, we will post the updated Privacy Policy on this website and update the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us through our Contact Us page.