At DriveNest, we work to make your shopping experience simple and convenient. We carefully process each order and provide tracking information when available.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
For orders shipped within Canada, estimated delivery is typically:
7–15 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs, high shipping volumes, or other circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, DriveNest may offer free shipping promotions.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow 2–5 business days for tracking information to become active after shipment.
Delivery Issues
If your package appears to be delayed, please check the tracking information first.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can help investigate the shipment.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing the issue, we may offer a replacement or refund. For approved defective, damaged, or incorrect-item claims, DriveNest will provide appropriate instructions for resolving the issue.
Please do not return a damaged, defective, or incorrect item without contacting us first.
Incorrect Shipping Information
Please carefully check your shipping address before completing your order.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the order needs to be reshipped.
DriveNest is not responsible for delays or delivery failures caused by an incorrect or incomplete shipping address provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page.